Frequently Asked Questions

Q: What are the FIC key codes?
A: The codes for FIC keys come in three ranges:
            CF301 - CF351
            EF301 - EF351
            HF301 - HF351

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Q: I have a key code of CF301. Will the HF301 key work as a replacement?
A: Yes, all HF key codes are designed to replace both the CF and EF key codes.

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Q: I lost my keys. How do I find my key code?
A: To find the key code to your lock, you will need to remove the lock from the door. This is easily done by removing the four screws from the inside handle of the lock assembly. There will be a label on the inner steel plate that will tell you the key code.

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Q: How can I find out the model number of my lock?
A: To find the model number of your lock, you will need to remove the lock from the door. This is easily done by removing the four screws from the inside handle of the lock assembly. On the interior handle portion of the lock, under the Company Address, there will be a 5 digit model number.

In this example, the lock model number is 43610.

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Q: This is an emergency! Can you overnight my lock or keys to me?
A: Yes, we do offer expedited shipping at your request.

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Q: How long with it take to get my order?
A: Orders with less than 10 keys will be sent by US Postal Mail. Depending on your location, this may take up to a week to arrive. All other orders will be sent UPS Ground. Expedited shipping is available upon your request.

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Q: I need a key to my baggage door lock. How can I tell what the key code is for it?
A: Baggage door locks are normally coded with the HF315 key.

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Q: Do you sell the small silver CH751 keys for the compartments?
A: No, we only sell the FIC marked keys.

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Q: Will one key work both cylinders in the lock (deadbolt and latch)?
A: Yes, one key will work for both under normal circumstances.